RapidWeaver FAQ - Using HostExcellence, instructions and review







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Here you will find basic instructions on how to use HostExcellence with RapidWeaver, using HostExcellence in general and a review about HostExcellence.



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Chapter 1: Review (Read me!)
Chapter 2: Uploading to HostExcellence
2.1 Where to find the connection data (server settings)
2.2 Upload to HostExcellence using RapidWeaver’s integrated FTP
2.3 Connect and upload to HostExcellence using Cyberduck (or any other FTP application)
2.4 What is the root?
Chapter 3: Domains
3.1 What happens if I have multiple domains?
3.2 How do I add another domain to my hosting account?
3.3 How can I have two domains pointing to the same site?
Chapter 4: E-mails
4.1 How can I have e-mails like me@mydomain.com?
4.2 How do I use e-mails like me@mydomain.com with Mail application, Outlook or on the iPhone?
4.3 How do I check my e-mails on the web?
Chapter 5: How can I have a custom "404 Error - Page not found" page on HostExcellence? And how do I create it?
Chapter 6: How can I password protect my site on HostExcellence?
Chapter 7: How to install WordPress blogs or a PhpBB Forum on HostExcellence
Chapter 8: An important note



Chapter 1: Review (Read me!)


I used HostExcellence since 2006 and was a very happy customer most of the time. At the beginning of 2012 I had to transfer some of my WordPress based websites to another hosting (HostGator) since there was too much traffic on them. So now I have some of my websites on HostExcellence and some on HostGator. If you plan to have multiple WordPress based websites HostGator is the better choice according to my experience.

Anyway customer support at HostExcellence is pretty good.

Phone: Good (Fast answer and action)
Tickets: Very good (Probably the best way to contact them)
Live Chat: Not good (Live Chat is nearly useless at HostExcellence since people are sitting somewhere in Eastern Europe while the main Staff is in Ohio and the Live Chat people have no control over anything at all)

All in all I find HostExcellence to be good in terms of reliability and support. They mainly offer two hosting packages:

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Basic plan

Recommended for:

People who plan to build only one website.

Specifications:

- Toll free support
- Unlimited space
- Unlimited monthly datatransfer
- 50 MySQL (1GB total)
(used for WordPress, Forums, …)
- 1 free domain
- 1 dedicated IP address,
and more…





For 3.95$/month (click to sign up)




Unlimited Business Plan

Recommended for:

People who plan to build multiple websites.

Specifications:

- Toll free support
- Unlimited space
- Unlimited monthly datatransfer-
- Unlimited MySQL (10GB total)
(used for WordPress, Forums, …)
- 3 free domains
- 15 dedicated IP addresses
and more…

Note: more IP addresses make your websites being much more stable and reliable.

For 7.95$/month (click to sign up)


If you signup select the Linux platform (default) not the Windows platform.

I’m currently using the
Unlimited Business Plan since I have a lot of websites which I store on one hosting account. To me it’s really worth it. I barely ever run into problems and if I did their support was most helpful. Since I know how HostExcellence works I could give you better support if you run into problems with my FAQs.


Chapter 2: Uploading to HostExcellence



2.1 Where to find the connection data (server settings)


Once you signup to HE you will receive an E-mail (New Account: Ultimate Business or similar) containing all the informations you need to connect to your server. In the E-mail you find something like this:

To access your account by FTP, use:
Host Name: webXYZ.hostexcellence.com
Login: c22XYZX
Password: c8b9afXYZXYZ


Note: the above data is just an example. You will find yours in the E-mail.



2.2 Upload to HostExcellence using RapidWeaver’s integrated FTP


Go to File => Publishing Settings => FTP

Type-in the connection parameters as provided by your hosting.



Server: webXYZ.hostexcellence.com
User Name: c22XYZX
Password: c8b9afXYZXYZ
Path: You will need to upload the files to the folder named yourdomain.com.
So under path you need to write
yourdomain.com/ as on the image above (where yourdomain.com stands for the domain you choose when you signup or you want to upload the selected site to)

Check the “Save password in Keychain” box so that you don’t have to enter it every time you publish.

Once you entered the information all you need to do is go to File and choose “Publish Site...”. After the first time you upload it will upload only the files that you changed since the last time you published. It will not publish the whole site all over again every time you hit publish. This saves you a lot of time.

You can also publish your website on local (on your computer) and visit your website without uploading it to the web by going to File => Export Site...
Then you could visit it by opening one of the html files.
You could also upload your website by exporting it on local and then use an FTP application as described in 2.3 instead of using RapidWeaver’s integrated FTP.

Note that this is not a way to make a backup of your website. RapidWeaver can’t import those published html files. To make a backup have a look at the appropriate FAQ.

2.3 Connect and upload to HostExcellence using Cyberduck (or any other FTP application)


Go to File => Export Site...

Cyberduck is Freeware (or Donationware). It is very good, really easy to use and the one I like the most...

First thing I have to do when I launch the application for the first time is configure it to allow it to access the server and retrieve/send data.

I click on Open Connection



and get a dialog window like this one:



This is the connection data you have to enter in Cyberduck (or any other FTP client) to connect to your server...

Server: equals Host Name in the E-mail containing your data (see Chapter 2.1) hence something like webXYZ.hostexcellence.com
Username: equals Login in the E-mail containing your data (see Chapter 2.1) hence something like c22XYZX
Password: the one specified in the E-mail containing your data (see Chapter 2.1)

Check the “Add to Keychain” checkbox for it to remember the password and hit “Connect”.

To make things easier Bookmark the location you upload your files to in Cyberduck.

Click on
then Click on “+” at the bottom of the Bookmarks to add a Bookmark.

Next time you use Cyberduck simply go to



click on the downward flash at the right and a tear down menu will appear from which you choose the bookmarked location on your server to connect to it.

Once you’re connected you will see a list of folders. One for each of your domains.



Drag&Drop the files you published from RapidWeaver from your computer into the folder named after the appropriate domain of the website in Cyberduck.


2.4 What is the root?


If you upload a picture to the root of your server or website (let’s call it picture.jpg) the picture will show up if you enter yourdomain.com/picture.jpg in your browser (ex. Safari)

Connecting to HostExcellence you’re first shown a list of folders where each domain name has its folder. If you want to upload the picture.jpg file to the root of your website all you have to do is drop the file into the folder named after the website’s domain.

Example: picture.jpg
dropped into the rapidweaverfaq.org folder
will show up entering rapidweaverfaq.org/picture.jpg in the browser.


Chapter 3: Domains



3.1 What happens if I have multiple domains?


If you will have multiple domains the server will still be the same but once you connect to the server there will also be another folder called yourdomain2.com to upload the files which go to that domain. It’s really easy.

When you’re using RapidWeaver’s integrated FTP everything stays the same but under Directory/Path write
/yourdomain2.com/ (which stands for the second domain)
instead of
/yourdomain.com/
all the other parameters will stay exactly the same as above.

3.2 How do I add another domain to my hosting account?


Login to your account. In your control panel click on “Add a domain name”. Choose the domain name and check out (pay). Once this process is completed it will appear on your Control panel where all your domains are listed (Domain registrations).
Under “Hosting products” click on “Manage” and a new window will popup. Click on Domains, Add new domain. Type the domain you just bought into the field and click Submit. Continue.
Now this domain will have its own folder when connecting via FTP as described above.

3.3 How can I have two domains pointing to the same site?


If you have a website under yourdomain.com and want to have another domain otherdomain.com pointing to it so people see the same website when entering either the domains log into your control panel and add the new domain as previously seen or if you registered it with another registrar change the NS servers of the domain to your HostExcellence NS servers. Under Hosting Products hit Manage. Go to Domains and click on the domain containing the website you want the new domain to point to. Under Domain aliases choose Add then type in your new domain and hit Submit. You're done. In a moment (can be a couple of hours) you will be able to reach your site under both domains.


Chapter 4: E-mails



4.1 How can I have e-mails like me@mydomain.com?


Login to your account. Under “Hosting products” click on “Manage” and a new window will popup. Click on “e-mail”.
Under “Mail manager/Mail domains” choose for which domain you would like to setup e-mails and hit “Go”.
Under “E-mail Setup functions” click on “New E-mail”.
Under “Email address” fill in what you would like instead of “me” in me@mydomain.com

Now you have to choose whether you want to use it as a Mailbox or a MailForward

Mailbox: is a real standalone e-mail box

MailForward: e-mails sent to this e-mail will be forwarded to another e-mail address of your choice.
As an example me@mydomain.com forward to whatever@yahoo.com

If you choose Mailbox enter a password.
You should also have one e-mail with “Catch All” meaning that all the e-mails sent to an address of the type me@mydomain.com that are inexistant (e.g inexistant@mydomain.com) get forwarded to that e-mail address.

Usually people make an e-mail address like
webmaster@mydomain.com which is a good idea.

Once you made your e-mail address click on Submit at the bottom of the page.

4.2 How do I use e-mails like me@mydomain.com with Mail application, Outlook or on the iPhone?


Full Name: Your Name
Email Address: me@mydomain.com
Password: The password you choose for your e-mail address
=>Click on Continue
Account Type: POP
Description: enter your e-mail address
Incoming Mail Server: mail.yourdomain.com
User Name: me@mydomain.com
Password: The password you choose for your e-mail address
Outgoing (smtp) server: will be the same as your incoming Mail Server, thus mail.yourdomain.com

4.3 How do I check my e-mails on the web?

(back to the top) (signup)
All you need to do is enter mail.yourdomain.com in your browser and you will be forwarded to a page with login fields.

Username: me@yourdomain.com (thus your e-mail address)
Password: the password you choose when you set up the e-mail

Chapter 5: How can I have a custom "404 Error - Page not found" page on HostExcellence? And how do I create it?


In RapidWeaver add a new page and build your 404 page. I would recommend you to have a redirect on it (with time delay if you want) leading to your website's main page.
It's a good idea to add Statcounter on that page. This way you see where people getting to the error page come from. If they come from one of your pages you know that there's a wrong link on that page and you should fix it. In Statcounter add an extra project only for the Not found page.

Go to your HostExcellence admin area, Hosting Products and hit Manage, Error Pages

error1

Hit "Add" near the domain you want to add a custom 404 page to.

error2

Error Document Code "404 Not Found"
Message or URL enter the URL to your 404 page
Type "Redirect"

error3

Hit "Submit" and you're done. If under "Status" you find "Apply" click on it.

error4


Chapter 6: How can I password protect my site on HostExcellence?


1. Login to your Control Panel. Under Hosting products choose Manage, File Manager, hit "Protect" at the bottom of the page then navigate to the folder you want to protect. Once you found it click on the folder icon near the folder name and you will see this on your screen

password1

2. Choose edit and you will find a "Was not found" message

password2

3. Hit "Create" and enter data (username and password)

password3

Hit Save.
4. You can now choose to add more users or change existing users

password4

if you're done hit Close.
5. You're brought back to the first screen

password5

Hit "apply", "next" and you're redirected to this page

password6

Hit "save".

password7

In the File Manager you will now find a new folder called .htmaster, open it and you will find a file called .ok_user

To add new username and passwords perform step 1 and 2 but now in step 2 you will not get the "Not found message" anymore. Once you hit edit you will be sent to the screen you see at step 4. Add, change or delete. Remember to always save your changes. Once you're done hit Close.

If you want to have different folders protected you can choose to use always the same .ok_user file login data or create a new one by entering something different than .ok_user before hitting edit at step 2.

Now when someone tries accessing any file inside the protected folder he or she will have to type in the username and password to continue…

password8

How can I password protect a RapidWeaver site on HostExcellence? A site is a folder too. Page Info=>Folder is the one you have to choose to protect.

Can I also just password protect a single page of my site? You would have to define a folder for that page only.


Chapter 7: How to install WordPress blogs or a PhpBB Forum on HostExcellence


How to install a WordPress blog on HostExcellence is described here on wordpressfaq.org

How to install a
PhpBB Forum on HostExcellence is described here on phpbbfaq.net


Chapter 8: An important note


In the folders which have the name of your personal domains you will find that there are already some folders called: cgi-bin; cp; webalizer. Never delete those folders (especially never delete the cgi-bin), simply ignore them.


Chapter 9: Signup





Basic Plan (3,95$/month)
Unlimited Business Plan (7,95$/month)


If you would like to know anything else or want me to add something to this FAQ please let me know...



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Thank you for visiting and supporting my website,
- Cédric -


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